Last Revised: December 24, 2019
Dynamic Square Ltd., its subsidiaries and affiliates, d/b/a Tourist Israel (“Tourist Israel”, “we”, “our”) welcome you (the “User(s)”, or “you”) to our primary website at https://www.touristisrael.com (the “Site”) and sub-sites owned by us. Our Site offers basic information regarding our company and our booking services (“Service(s)” as further detailed below). Each of the Site’s Users may use the Site in accordance with the terms and conditions hereunder.
Table of Contents
1. Acceptance of the Terms
The Site is available only to individuals who (a) are at least eighteen (18) years old; and (b) possess the legal capacity to enter into these Terms and to form a binding agreement under any applicable law. You hereby represent that you possess the legal authority to enter into these Terms and to form a binding agreement under any applicable law, to use the Site in accordance with these Terms, and to fully perform your obligations hereunder. If you are using the Service for the benefit of and/or on behalf of any third party. You hereby represent that such third-party was made aware of these Terms.
Tourist Israel offers its Users with an online platform through which Users can book tourism related services and/or products including tours, transportation services, and accommodation (collectively, the “Services”).
The Site may provide you with comprehensive information and news regarding Tourist Israel, company overview, partners, news regarding our company including any other content related thereto such as contact information, videos, text, files, logos, button icons, images, data compilations, links, other specialized content, technical data, documentation, know-how, specifications materials, designs, data, the “look and feel” of the Site, algorithms, source and object code, interface, GUI, interactive features related graphics, illustrations, drawings, animations, and other features obtained from or through the Site (collectively, the “Content”). In addition, the Site provides Users who sign up for our newsletter certain services, for example, provide Users with updates via e-mail regarding the Company’s developments, new services, general content etc. (the “Newsletter Subscription“).
THE CONTENT MAY INCLUDE THIRD PARTY CONTENT (e.g. INFORMATION PROVIDED TO US BY THIRD PARTY SOURCES), SUCH AS MARKETING MATERIALS, DESCRIPTIONS, PRICES, RELEVANT DEALS OF SUCH THIRD PARTY PRODUCTS AND SERVICES. SUCH THIRD PARTY CONTENT IS NOT VERIFIED BY TOURIST ISRAEL, DOES NOT BIND TOURIST ISRAEL IN ANY FORM AND TOURIST ISRAEL CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF SUCH THIRD PARTY CONTENT. AS SUCH WE WILL NOT BE LIABLE IN ANY WAY FOR ANY THIRD PARTY CONTENT. IN ANY CASE WHERE SUCH INFORMATION CONTRADICTS OR IS INCONSISTENT WITH INFORMATION PROVIDED TO YOU BY THE PROVIDER OR SELLER OF SUCH GOODS AND SERVICES DIRECTLY, ONLY INFORMATION SUPPLIED BY SUCH PROVIDER OR SELLER DIRECTLY SHALL PREVAIL. TOURIST ISRAEL IS NOT THE SELLER OR SUPPLIER OF ANY SUCH GOODS OR SERVICES AND HAS NO CONTROL OVER OR RESPONSIBILITY FOR SUCH GOODS OR SERVICES, INCLUDING, BUT NOT LIMITED TO, THE CONDITION, UTILITY PRICE, SUITABILITY, RELIABILITY, TIMELINESS, SAFETY, LEGALITY, AVAILABILITY AND/OR ACCURACY OF THESE GOODS OR SERVICES. AS SUCH, TOURIST ISRAEL DOES NOT HAVE ANY OF THE LEGAL OBLIGATIONS THAT APPLY TO THE SELLERS OR SUPPLIERS OF THOSE GOODS OR SERVICES.
ALL RIGHTS IN AND TO THE CONTENT AVAILABLE ON THE SITE ARE RESERVED TO TOURIST ISRAEL OR ITS LICENSORS. TO THE EXTENT LEGALLY PERMISSIBLE, THE SITE AND THE CONTENT AVAILABLE THEREIN ARE PROVIDED ON AN “AS IS” BASIS. TOURIST ISRAEL WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSS INCURRED TO YOU OR ANY OTHER PERSON AS A RESULT OF OR IN CONNECTION WITH YOUR USE OF THE SITE AND/OR THE CONTENT AVAILABLE THEREIN, AND/OR ANY DECISION MADE OR ACTION TAKEN OR NOT TAKEN IN RELIANCE ON THE USE OF THE SITE AND/OR THE CONTENT.
YOUR USE OF THE SITE AND/OR THE CONTENT AVAILABLE THEREIN IS ENTIRELY AT YOUR OWN RISK.
Additional terms may apply with respect to certain features and/or products provided by Tourist Israel. In case of any conflict between such terms and the Terms, the specific terms shall prevail.
You are welcome to make an online booking of the various tourism services (such as sightseeing tours, activities, flight tickets, tickets, accommodation and etc.) (“Tourism Services”) via Tourist Israel’s Site including tours in Israel, in Jordan, and in Egypt (“Tour(s)”). Upon the completion of the booking process for the Tourism Services (“Booked Service(s)”), you will be required to pay the required amount for such Booked Service (as appeared on the Site and during the booking process). Following the payment for the Booked Services, you will receive an e-mail confirming the Booked Service (“Booking Confirmation”).
The Booked Services are operated and provided by either a local third party tourism operator and/or by TI Tours Ltd (the “Operator”)., our subsidiary. Following the completion of the Booked Service via the Site, you will be provided with contact details of the Operator that is expected to carry out the tour services in your Booked Service.
As Tourist Israel is relying on information provided to it by third parties, you hereby acknowledge that a Booked Service may be cancelled, amended or delayed due to circumstances which are not under Tourist Israel’s and/or Operator’s control (including Force Majeure events). In such cases, Tourist Israel and/or the Operator will make their best efforts to inform you in advance of such changes and act to provide real-time reasonable solutions to minimize the impact of such cancellations, changes or delays, on the costs, schedule and your general services experience. In particular, in cases where access to certain sites or attractions is not available, Tourist Israel and/or Operator may decide on an alternative attraction and you shall not be entitled to any compensation or refund due to such changes. Please check your e-mail account provided to us during the booking process of the Booked Service via the Site at 22:00 on the night before the Booked Service is expected to be provided as important updates might be provided and communicated in this way.
Further, Tourist Israel may not be able to guarantee that the Booked Service will be provided by the exact service provider, as indicated in the Booking Confirmation and reserves the right to provide you with the Booked Service, by third party service providers of a comparable level.
All communications with respect to the Booked Service (such as updates, changes, cancellation requests, etc.) shall be handled directly by Tourist Israel, unless Tourist Israel, at its sole discretion, directs you to the applicable Operator of your Booked Service. All complaints with respect to your satisfaction from a Booked Service, shall be directed to the applicable Operator directly.
YOU ACKNOWLEDGE AND AGREE THAT TOURIST ISRAEL DOES NOT HAVE ANY OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY OPERATOR AND/OR THIRD PARTY SERVICE PROVIDERS. WE DO NOT INVESTIGATE OR VERIFY ANY SUCH THIRD PARTY SERVICE PROVIDER’S REPUTATION, CONDUCT, MORALITY, AND/OR CRIMINAL BACKGROUND.
YOU ARE SOLELY RESPONSIBLE FOR YOUR COMMUNICATIONS AND/OR INTERACTIONS AND/OR MEETINGS WITH OTHER USERS, AND/OR THE OPERATOR(S) RESULTING FROM YOUR USE OF THE SITE AND/OR THE SERVICES AND YOU SHALL TAKE ALL REASONABLE PRECAUTIONS IN SUCH COMMUNICATIONS, INTERACTIONS AND/OR MEETINGS.
Tours will be transported by various sizes and types of vehicles. Tourist Israel and/or the Operator has no obligation nor liability for the size, type or model of the transportation used, provided however, that Tourist Israel will make reasonable commercial efforts to make sure that all vehicles used in connection with the Tour will be in full compliance with any applicable local laws and regulations. Special personal needs such as wheelchair-accessible vehicles, baby chairs, carriages, or dietary requirements, will be provided “on a request” basis upon advanced notification to Tourist Israel via the Site and/or e-mail, as applicable. Whilst the Operator will do its best to deliver such special needs, these are often requiring coordination with third-parties and Tourist Israel and/or the Operator shall not be held responsible in case of lack or partial delivery.
4.1. Tours in Israel and in Jordan. You are required to duly arrive to any Tour pick-up point at least 15 minutes prior to the time set for such Tour to begin. During the Tour, Operator’s drivers are not obligated to wait for you after the time set in each case by the relevant Operator’s representative. If you miss the pickup time, or the time set for arrival at other points during the Tour, the Tour may procced without you and the Operator will not be held responsible nor liable for any compensation, refund or damages caused to you as a result thereof. You hereby understand that in certain types of Booked Service, Operator’s arrival to pick up points may be delayed due to unexpected traffic or other external conditions which are neither under Tourist Israel’s nor Operator’s control. Any changes you wish to make to your Booked Service including change in pick-up location, tour date, must be made in writing and confirmed by Tourist Israel.
4.2. For the avoidance of doubt, while participating in a group Tour, you are required to stay with the group at all times, while any separation from the group, permanently or temporarily, may cause a special ‘rescue fee’, according to the circumstances and in Operator’s sole discretion, and such rescue fee, will be fully and exclusively borne by you. You hereby acknowledge and agree that you shall have no right to offset or deduct any such rescue or similar in nature costs or fees applicable to you under these Terms from any missed/unused site or attraction costs.
4.3. It is highly recommended that you will carry an active and charged cell phone from which you will be able at all time to receive and make local and/or international calls. You should provide Tourist Israel with the contact number during booking process. You hereby acknowledge that using your cell phone out of your country may impose special rates and costs. Tourist Israel and/or Operator shall not be liable for and will not bear any costs or expenses in this and such usage shall be at your sole and exclusive expense.
4.4. It is hereby clarified that Operator and/or Tourist Israel may, at its sole and absolute discretion, require you to withdraw, or otherwise suspend you from any Tour or other Booked Service, if your behavior is deemed to be offensive, violent, or to cause annoyance or significant discomfort to other participants. Operator’s right in this respect shall also apply in case where you are not keeping a reasonable pace with the rest of the group in a way that is detrimental to the experience of other participants Tourist Israel and Operator shall have no further liability for your carriage under such circumstances and you shall not be eligible for any refund or compensation.
4.5. All Services will be covered by insurance to be procured by the relevant Operator, if available. Nevertheless, Tourist Israel and/or Operator recommends you to insure yourself against any and all personal health damages. In addition, Tourist Israel and the Operator will not be liable for any loss/theft of personal belongings, and recommends that valuable belongings shall be left at home. We strongly recommend that you purchase comprehensive travel insurance at the time of booking to protect against the risk of cancellation or interruption, loss of baggage, medical expenses and travel delay.
5.1 During a Tour, it is likely that the Operator and/or any one acting on his behalf, including drivers, tour guides and etc., will take certain photographs for advertising, publicity and promotional purposes and such will be published in on social media or in other marketing materials, all subject to applicable privacy laws. If you do not agree to be photographed, please inform the Operator’s or Tourist Israel’s representative as soon as possible, and in any event before such photographs are taken. You consent and agree that any photograph taken by the Operator, and/or Operator’s team and/or Tourist Israel, may be used, adapted, reproduced, publicly distributed, or exhibited for the purposes mentioned above. You will not receive any compensation for any use of such photographs. You expressly release and hold harmless Tourist Israel and its employees and contractors from any and all claims which you have or may have arising out of the use, adaptation, reproduction, distribution, broadcast, or exhibition of such photographs.
or Daily Group Tours from Israel to Jordan
or Private Tours for Groups in Israel, Jordan, and/or Egypt
or Other Special/Custom Organized Tours
Cancelation up less than 4 weeks and more than 2 weeks before departure will receive a refund of 50% of total price.
Up to 2 weeks before departure, 50% of price paid.
In order to contact us and use the Site, you will need to fill out and complete our contact form available on Site. The contact form requires, inter alia, the User’s full name, e-mail address and telephone number. Additionally, you can optionally provide any text you wish to insert into the “message box”. You may also contact Tourist Israel via the telephone, email, SMS, or WhatsApp correspondence, and via our social media accounts – Twitter, Facebook, Instagram and Skype.
YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THE PASSWORD AND ACCOUNT AND FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT. If we in good faith believe you have created an Account impersonating another person you may be exposed to civil and/or criminal liability.CANCELLING YOUR ACCOUNT MAY CAUSE THE LOSS OF CERTAIN INFORMATION YOU PROVIDED US AND/OR THE CAPACITY OF YOUR ACCOUNT. WE DO NOT ACCEPT ANY LIABILITY FOR SUCH LOSS.